OUR PROJECTS
Standardizing Quality Assurance for National Operations
Situation: A nationwide organization serving over 30,000 customers lacked process standardization, leading to inconsistent service experiences across locations.
Task: Develop a unified operational framework to ensure standardized processes, improve service delivery, and monitor performance.
Action: Designed and implemented an operational framework and a quality assurance program to track performance quarterly. This initiative introduced capital planning, training programs, improved technology adoption, and better budget definitions.
Result: Enhanced process-driven operations with improved performance scores each quarter, optimized operational P&L, and significant long-term operational efficiency.
Joint Venture Formation for Continued Education Campus
Situation: A government entity sought assistance to build a continued education campus with accommodation facilities to expand their university's offerings.
Task: Deliver a cost-effective, modular construction solution to meet tight project timelines and allow swift program launch.
Action: Formed a joint venture with local architects and engineers. Managed the project lifecycle, including design, civil works, construction, and operational training for sustainability.
Result: Successfully delivered the project on time and within budget, enabling the university to launch its program quickly while ensuring future operational stability.
P3 Partnership for $560M Accommodation Facility
Situation: A hydroelectric dam construction required a remote accommodation facility for workers, presenting logistical and safety challenges.
Task: Develop a cost-efficient solution to house workers near the site during construction.
Action: Proposed and set up a temporary accommodation facility near the main site, minimizing costs and enhancing safety protocols. Managed the partnership between government entities and construction partners and helped establish the joint venture to own the project scope.
Result: Delivered a self-sustaining accommodation facility valued at $560M, dismantled the temporary site post-construction, ensuring a fully operational permanent facility.
Streamlining Retail Operations and Expansion
Situation: A retail business faced high fixed costs, inefficient operations, and stagnant sales.
Task: Revitalize operations, reduce costs, and implement an expansion strategy to scale the business.
Action: Optimized production processes, identified alternate raw materials, and streamlined logistics. Proposed acquiring a competitor to stabilize fixed costs and launched a retail expansion strategy with the first location in a high-traffic mall. Managed the entire project lifecycle, from design to launch.
Result: Lowered operational costs, successfully opened a flagship location, and set the business on a sustainable path of expansion.
Energy Efficiency Improvements for a REIT
Situation: A REIT faced high utility costs and lacked clarity on the underlying issues.
Task: Identify root causes, develop a cost-effective monitoring process, and reduce utility expenses.
Action: Led the automation of utility bill processes and performed a deep-dive analysis to pinpoint inefficiencies. Designed a new energy consumption monitoring system, trained staff, and oversaw implementation.
Result: Improved profitability of the utility program by 50%, with ongoing cost savings through efficient monitoring.
Implementing Online Credit Card Processing for a Wholesaler
Situation: A wholesaler needed an online credit card processing solution to enhance customer experience and increase sales.
Task: Develop and implement a risk-assessed credit card processing system.
Action: Identified customer requirements, selected a solution provider, and secured stakeholder approval. Trained accounting, sales, and purchasing teams, managed implementation, and conducted user acceptance testing (UAT).
Result: Delivered a robust online solution, increasing online sales by 30%.
Job Cost Control for $100M Construction Program
Situation: A major construction program lacked robust job cost controls, risking budget overruns and scope creep.
Task: Implement a cost control solution to improve project accountability and ensure budget discipline.
Action: Conducted requirement analysis and implemented cost-tracking measures, robust budgeting processes, and controls for budget approval. Introduced compliance audits, training programs, and continuous improvement mechanisms.
Result: Improved cost discipline, reduced scope creep, and enhanced project oversight, ensuring successful delivery within budget.
Transforming a Family-Run Retail Business
Situation: A family-owned retail business struggled with accountability and lacked scalable processes for sales, pricing, marketing, and supply chain management.
Task: Implement efficient systems and strategies to improve operations and profitability.
Action: Introduced an ERP system for process streamlining, inventory controls, and accounting integration. Implemented a dynamic pricing model and new marketing strategies while optimizing the supply chain and e-commerce capabilities.
Result: Doubled business volume, improved profitability, and established a scalable foundation for sustained growth.
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